Ordering and live rider tracking for 14 London restaurants
A branded ordering app with live rider tracking that took 14 South London restaurants off commission-heavy delivery apps.
+65%online orders
4.8★App Store rating
The client
Meridian Health is a group of three private clinics in Marylebone offering GP, physiotherapy and dermatology appointments. Its patients are busy professionals who expect to book the way they book everything else: online, at any hour.
The challenge
Every appointment was booked by phone during opening hours. The front desk spent most of the day on the phone, patients gave up when lines were busy, and one in five appointments was missed with no notice. The clinics' practice management system held the diaries, but it had no patient-facing booking of its own.
What we built
Booking that respects the diary
Patients choose a service, a clinician and a time from live availability. Every booking is written straight into the practice system, so the diary staff already use stays the single source of truth.
- A fast, accessible booking portal that works on any phone, with no app to install.
- SMS reminders 48 and 2 hours before each appointment, with one-tap confirm or reschedule.
- Card deposits through Stripe for longer appointments, refunded automatically on time.
- A staff calendar view across all three clinics, filtered by room and clinician.
Technology choices
The portal is built with Next.js and TypeScript for quick pages and good search visibility. A Node.js integration layer talks to the practice system's API, queues writes when it is slow and retries safely, so a patient never sees a double booking. Everything runs on AWS in London, and patient data never leaves the UK.
The results
Missed appointments fell by 30% in the first quarter, and the portal now takes more than 2,000 bookings a week. Pages load in 1.2 seconds on a mobile connection, and the front desk spends its time with patients rather than on the phone.